Hope this country has regulations to protect the consumers as fast as sending an email. Just like calling 911 – to the big companies in this country, banks and malls please teach your employees to treat customers well.
I am writing this with disappointment. After calling one of the biggest banks in our country to follow up for our car insurance claim. We have been waiting for email response, txt response for almost three months now. I tried calling several times, always rung and nobody was answering. This morning was the best time to call. At 8:00 am, I may be the first customer. I called up, it appeared to be approved last October. They did not even care to respond to our emails or inform us that the number they gave was no longer active. They did not even bother to call us! Where is your aftercare customer service?!!! Don’t we deserve a penny of your call for our claim!?
We are paying for the service that we should deserve but you are treating us like rotten customers who don’t deserved to be informed about the status of our claim. Have you been training your employees about customer care to start with? We are in the millennial world please, let them understand that the reason why you have emails is to also communicate to your clients especially if they are ofw’s. You’re asking us our email address and we sent you documents needed for the claim, you cannot even respond back that you received the document. Not, even answering when my husband was asking the status. Waiting for almost three months of when our car should be repaired is absurd, right? But we did patiently wait for your instruction so with the shop who informed us to wait for your approval. It was so disappointing that if not had been of me calling your office we would not know that it was already approved last October.
This is not my first time to have a bad experience with the same bank. I came across with another bad customer service when I opened an account. the service was so poor and yet they cannot offer an option to resolve the issue.
This is also not my first time to meet poor customer service in big companies, the owner of this village where we built our house. It took as couple of months to get the refund of the deposit we made when we built our house, just because the office here in Davao is dependent to the office in Manila so the process took 48 years to finish!
This is not my first time to meet poor customer service in big companies. When I was traveling with an infant 3 years ago, the front desk in one of the big airlines did not even care to offer help when I and my two kids need to catch the flight from Manila to Bangkok because their airlines delayed the flight. I baby wear my youngest and thank God my eldest was 4 years old then when i told him we would be playing running race, we ran fast going to the next flight. You know what the front desk says: “Cge maam takbo kayo baka ma iwan kayo?” and poor me just followed her, I did not even realize that they should take part of our running – the plane almost left us because of their delayed flight!
This is not my first time to meet poor customer service not in big companies but with medium companies. Where the agents selling in the store do chatting with co-employees first before attending to your needs.
What poor customers we are! What a poor consumers we are! We just have to accept how they treat us poorly. These big companies are getting us big money but with such a poor customer service they can offer. Poor after customer service! With employees who don’t understand the value of their customers, who don’t even understand the importance of communication and who could not give an alternative to resolve an issue.
Hope this country have regulation to protect the customers as fast as sending an email. Just like calling 911. The US has BBB.org I hope we have like this one so that the customers can just raise their concerns immediately and private companies would regulate their services.
With customer service we are far way behind, consumers are like beggars asking these companies to treat them well. But with the cost of the things we buy and service we avail,we are one of those who pay a high price!
Maayo lang mo maningil da! diretso minus raba sa atong account pg delay naa pay interest. Unya kumusta naman inyo customer service!???
Maayo pato si manong ng baligya saging mo katawa pa mang hangyad sa iyang baligya. Maayo pato si ate ng baligya sa iya carenderia, libre pa ang tubig ug sabaw.
Maayo patong mga ng baligya ug isda sa palengke naa pay libre kuha himbis ug hasang. Maypa tong carpool service offer pa ug dala sa bag sa mga bata and even mo bantay sa mga bata pg walay gaurdian.
May pa tong mga gaurds sa skwelahan sa akong anak, mo open pa sa door sa car daun kuguson ang bata padulong sa sulod skwelahan.
Kamo unsa na? Walay libre tanan bayad pro way pulos ang serbisyo?!!! GROW UP YOUR CUSTOMER CARE SERVICE?!!!